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Shipping and returns


The geographical area of delivery corresponds to the area covered by the offer. The execution of the delivery of what has been ordered by the Buyer is held in abeyance until payment has been confirmed.

The products are delivered to the address showed by the customer within 60 days from receipt of the payment receipt, by the carrier responsible for transporting them. The delivery date shall be communicated by telephone or by e-mail within 5 days prior to delivery.

If the customer does not accept the delivery date of the goods for any reason, the retailer shall store the goods in a warehouse. After 10 days from the storage date, the customer shall bear the storage costs until the new agreed delivery date.

In the event of delays in the delivery's execution, the retailer undertakes to notify the purchaser immediately if he realizes such delays.

Delivery is made at street level. The request for delivery to the street level of an order (where available) must be showed by the customer at the time of the final confirmation of the order, and the relevant costs of transport to the street level may be charged.

The retailer cannot be held liable for delivery errors because of inaccurate or incomplete communication of contact details in the purchase order by the customer.

The retailer cannot be held liable for any damage that may occur to the products after delivery to the carrier in charge of transporting them, or for delays in delivery because of the latter, or for any delays because of facts and actions because of third parties or to force majeure.

The delivery document issued by the carrier, dated and signed by the customer upon delivery of the product, shall make up proof of transport and release of the goods.

Upon delivery, the customer shall check the content, conformity and condition of the product(s).

Therefore, the Retailer recommends the customer checks the condition of the product(s) delivered before signing the receipt.

If the goods arrive in packaging, that is unsuitable for their protection or damaged, because of any damage caused by transport, the customer must refuse the delivery and immediately notify the retailer by registered letter to be sent to the address stated in the offer.

In the event of non-delivery because of the absence of the recipient at the specified address, a new delivery date must be agreed upon. The customer shall pay for delivery of the unsuccessful goods, the cost of returning the goods to the retailer, the cost of re-delivery and any charges for storage of the goods at the warehouses.

*FREE SHIPPING for orders over €699.00 (conditions apply to goods in stock).


With a contract concluded with the consumer, the customer who has purchased products may withdraw from the contract, with no penalty and without specifying the reason, no later than 30 days from the day on which the customer or a third party other than the carrier and designated by the consumer gains physical possession of the goods or at the time of receipt of the product at the address showed for delivery. The date shown on the delivery note shall make up full proof of receipt.

Before the expiry of the withdrawal period, the consumer shall inform the retailer of his decision to withdraw from the contract. The customer may exercise the right of withdrawal by sending a registered letter with acknowledgement of receipt to the retailer at the address stated in the offer.

If we have already delivered the product, the customer must return it to the retailer at the address stated above:

  • The deadline for returning the product(s) is 14 days from the date on which the customer informed the retailer of his decision to withdraw from the contract. The deadline is met if the consumer returns the goods before the expiry of the 14-day period.

For the deadline, the product shall be deemed to have been returned when it is handed over to the accepting post office or the designated carrier. The expenses for returning the product to the retailer shall be borne by the customer.

If the customer exercises his or her right of withdrawal under these terms and conditions of sale, the retailer shall refund the sums paid by the customer to the credit card or by bank transfer, the details of which shall be communicated at a later date.

The refund shall be made free of charge, within14 days from the date on which the retailer noticed the customer’s exercise of his or her right of withdrawal. The retailer may withhold the refund until it has received the goods.

If we have delivered the product, the substantial integrity of the product to be returned is an essential condition for the exercise of the right of withdrawal.

The customer must return the products perfectly intact and properly packaged, preferably in their original packaging, accompanied by any accessories; the retailer does not accept damaged returns but kept in a normal state of preservation, kept with the use of normal diligence.

Once the product has been received, the retailer reserves the right to assess its condition and to proceed with a full refund only if it is perfectly intact.

Products damaged by detergents/additives or products damaged by the customer because of inexperience will not be replaced or refunded. The customer must place a copy of the delivery note received inside the packaging box. It is understood that if the product delivered by the retailer is damaged or does not conform to the specifications, the retailer shall bear the shipping costs; the return shall be agreed only with the retailer.

To exercise the right of withdrawal, it is not required that the goods to be returned are insured against theft and accidental damage in transit. However, since the risk inherent in the return of goods is borne by the purchaser, the retailer invites purchasers who wish to exercise their right of withdrawal to insure, at their own expense, the shipment for the value stated in the e-mail confirming the purchase order.

If the procedures and terms for exercising the right of withdrawal are not respected, the returned product will not be accepted and you will not be entitled to a refund of the amount paid for its purchase.

As provided for by Legislative Decree no. 206 of 06/09/2005 in art. 59 of the Consumer Code, the right of withdrawal governed by these conditions of sale does not apply to goods made to measure or clearly customised or which cannot be returned or are liable to deteriorate or expire rapidly. The order form will specifically show any products for which the right of withdrawal may not be exercised.

The right of withdrawal is excluded from a contract concluded with a professional.

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